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Finally the software as shipped (I'm using Mac OS X) simply doesn't work. I have just installed this scanner so I cannot comment on its long term effectiveness but the installation process was hellacious, probably the most difficult peripheral I have had to install in a considerable length of time.There is an inordinate amount of voodoo science with the product. One has to download software from the HP site. It doesn't work with a surge protector, only if plugged directly into an outlet (I don't know if a simple power strip works); I have never encountered such a restriction before. There is a very precise sequence required in connecting the scanner to the computer, and in powering down if a restart is required. It's one thing to have to upgrade a provided version, its something else when the provided software just doesn't work. I'm hoping the rest of the experience with the scanner is better than that initially.
after much reshearch we decided to got with the HP Scan Jet 5590 I am very satisified with this product I would recommend it.
I admit I was a little concerned when I read the negative reviews about this scanner. My old scanner (not HP) died unexpectedly and I wanted a document feeder on the replacement. This scanner is excellent--it was very easy to install. It gives me no trouble at all, and it was a good bargain too.
I even tried tech group for help. This product is a piece of junk. They could not even help. it will not work with windows xp. if you possibly get by the error messages, your paper will jam in the feeder. Called vendor realtions to get a refund, no luck there either. I might as well flush my money down the toilet.
I am ordering the Fujitsu Snapscan. After navigating HP's voicemail jail for almost an hour, I gave up.
I probably scanned 3000 pages of stuff. This scanner worked perfectly for the first 5 months.
The scanner shows up in my "About This Mac", just not in the HP software anymore. Then all of a sudden I could not "initialize scanner".
I use it with my MacBook Pro. Its almost like they want to prevent you from speaking with a real support person.
It comes very highly recommended.
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